Building A Long-term Partnership with Your NetSuite Consultant

June 6, 2024
 A professional woman giving a talk to an audience about 'NetSuite Implementation Case Studies Lessons from Successful Projects'.

Imagine having a dedicated expert by your side, guiding your business through the complexities of NetSuite implementation and beyond. 

Partnering with a NetSuite consultant can transform your approach to this powerful software, ensuring that you not only adopt it successfully but also continuously benefit from its evolving features.

What could ongoing support from a NetSuite consultant mean for your business? Picture seamless assistance that evolves with your needs, from troubleshooting to tailored guidance. 

As your business grows, so does the support, ensuring you're always getting the most out of your NetSuite investment.

But the benefits don't stop there. With continuous training and updates, your team will always be on the cutting edge, ready to leverage new tools and technologies as they emerge. This proactive approach keeps your business competitive and efficient, maximizing the potential of NetSuite.

What Is the Role of A NetSuite Consultant?

So, what is the impact of a long-term partnership with a NetSuite consultant?

It's about more than just implementation; it's about unlocking the full potential of your business through expert guidance and ongoing support.

Implementation and Customization

During the NetSuite implementation process, a consultant collaborates closely with your team to tailor the platform to your specific business requirements. This can include customizing fields, creating workflows, and configuring dashboards to ensure everything aligns with your operations.

Training is another crucial aspect of a consultant's role. They ensure your team is well-prepared to use NetSuite efficiently, boosting overall productivity and confidence in the new system.

Beyond the initial setup, a consultant brings valuable industry insights to help you optimize NetSuite's capabilities. Their guidance on data migration and system integration ensures a smooth transition, enabling your business to hit the ground running with its new tools.

Ongoing Support and Optimization

Once NetSuite is integrated into your business, a consultant plays a key role in maintaining and enhancing the platform's performance. They provide ongoing support, addressing any issues that arise, offering advice on new features, and assisting with upgrades.

Optimizing your use of NetSuite is another critical service provided by a consultant. By analyzing your data and usage patterns, they can pinpoint areas for improvement and suggest adjustments to maximize efficiency and effectiveness.

When selecting a NetSuite consultan, prioritize candidates with relevant certifications and a strong track record. With the right expertise on your side, you can be confident in leveraging NetSuite's full potential.

Why Their Expertise Matters

Selecting the right NetSuite consultant is essential for your business's success. Their expertise can significantly impact how well you optimize and streamline your operations. 

Here are key reasons why their skills and knowledge matter:

  1. Customization and Configuration: A knowledgeable consultant can tailor NetSuite to fit your specific business needs, ensuring the platform works seamlessly with your processes.
  2. Ongoing Support: Their expertise allows them to provide continuous support, troubleshooting issues, and keeping your system up-to-date with the latest features and enhancements.
  3. Optimization: By analyzing your data and usage patterns, an experienced consultant can identify areas for improvement, helping you get the most out of NetSuite.
  4. Training: An expert consultant can train your team effectively, ensuring they are well-equipped to use the platform efficiently and confidently.
  5. Integration: Their technical skills ensure smooth integration with other systems, facilitating a unified and efficient workflow across your business.

Choosing a consultant with the right certifications and a proven track record ensures you have the support needed to leverage NetSuite's powerful capabilities fully.

Setting the Foundation for a Strong Partnership

Establishing a lasting partnership with a NetSuite consultant hinges on three key elements: trust, communication, and shared goals. 

How can these elements transform your business relationship and maximize the benefits of your NetSuite implementation?

Initial Assessment and Goal Setting

The first step is an initial assessment of your business needs, analyzing current processes, systems, and objectives. This clarity allows you to set specific, measurable goals for your partnership. 

For instance, if you aim to improve order processing time, you might target a 20% reduction within six months. These concrete goals enable you and your consultant to achieve tangible results together.

Choosing the Right Consultant

Selecting the right NetSuite consultant is crucial. Look for someone with experience in your industry and a proven success record. An industry-savvy consultant will better understand your business needs and help you reach your objectives.

Additionally, ensure the consultant has a deep understanding of NetSuite's capabilities. This expertise will help you optimize the platform's use and fully leverage its features.

Remember: Choose a consultant committed to a long-term partnership. An invested consultant will work closely with you to achieve your goals and support your business growth over time.

Effective Communication Strategies

When working with a NetSuite consultant, effective communication is crucial for a successful partnership. Here are some strategies to ensure clear and open communication:

Regular Check-ins and Updates

Schedule regular meetings, such as weekly or biweekly, to discuss progress, issues, and upcoming tasks. 

Come prepared with a list of questions and topics to stay on track and ensure all important issues are addressed. 

Provide feedback and seek your consultant's input on challenges and opportunities.

Clear and Open Channels of Communication

Ensure your consultant has access to all relevant data and systems and is informed of any changes that may affect their work. 

Establish clear lines of communication, such as email, phone, and instant messaging, and ensure your consultant knows who to contact for urgent issues. 

Encourage them to ask questions, provide feedback, and offer suggestions.

By following these communication strategies, you can establish a strong and productive partnership with your NetSuite consultant, and ensure that your business is able to achieve its goals and objectives.

Collaborative Planning and Execution

When you partner with a NetSuite consultant for a long-term engagement, you can expect a collaborative approach to planning and execution. 

This approach involves joint strategy development and coordinated implementation to ensure that your NetSuite implementation, customization, and optimization align with your business goals and objectives.

Joint Strategy Development

The initial phase of collaborative planning and execution is developing a joint strategy. Work closely with your NetSuite consultant to define your ERP strategy and set clear goals and objectives for your implementation.

Your consultant will take the time to understand your business processes, workflows, and pain points, identifying opportunities for optimization and improvement. This ensures that your NetSuite implementation is customized to meet your unique business needs and objectives.

Coordinated Implementation

After defining your NetSuite strategy, the next step is implementation. Collaborate with your NetSuite consultant to create a detailed implementation plan outlining key milestones, timelines, and deliverables.

Your consultant will oversee project management, ensuring the implementation stays on time and within budget. They will coordinate with your internal teams to ensure everyone is aligned and working toward the same goals. 

This comprehensive approach ensures a smooth and efficient NetSuite implementation.

Continuous Improvement and Optimization

As your business grows and evolves, so should your NetSuite ERP system. 

Continuous improvement and optimization are vital to keeping your system current and aligned with your evolving business needs. 

This section focuses on two critical components of continuous improvement: ongoing system reviews and audits, and adapting to business changes.

Ongoing System Reviews and Audits

Regular system reviews and audits are critical to ensure that your NetSuite implementation is running smoothly and efficiently. 

By conducting regular reviews, you can identify any issues or areas for improvement before they become major problems. This can include reviewing your customization and optimization efforts as well as your overall NetSuite strategy.

During a system review, you should evaluate the following:

  • NetSuite implementation process
  • Customization and optimization efforts
  • NetSuite planning and project management
  • NetSuite ERP performance and functionality

By conducting regular system reviews, you can ensure that your NetSuite system is always optimized for your business needs.

Adapting to Business Changes

As your business grows and changes, your NetSuite system must adapt to keep up. This can include changes to your business processes, changes to your product lines, or changes to your customer base. 

By adapting your NetSuite system to these changes, you can ensure that it continues to support your business goals.

When adapting your NetSuite system, you should consider the following:

  • NetSuite customization and optimization efforts
  • NetSuite ERP performance and functionality
  • NetSuite planning and project management

By adapting your NetSuite system to changes in your business, you can ensure that it remains an effective tool for managing your operations.

Download the Salary Guide to compare average salaries of top NetSuite ERP professionals.

Building Trust and Reliability

When it comes to building a long-term partnership with a NetSuite consultant, trust and reliability are key. 

You need to work with a consultant who consistently delivers and supports your business, and who proactively solves problems. 

Here are two ways to ensure that your NetSuite consultant is building trust and reliability with your business.

Consistent Delivery and Support

Your NetSuite consultant should provide consistent delivery and support. This means that they should be reliable and responsive, and that they should deliver quality work every time. 

They should also be able to provide ongoing support as your business grows and evolves.

To ensure consistent delivery and support, your NetSuite consultant should have a deep understanding of your business processes and goals. 

They should be able to develop a customized NetSuite solution that meets your specific needs. This may involve integrating NetSuite with other systems, automating workflows, or providing analytics and reporting tools.

Proactive Problem Solving

In addition to consistent delivery and support, your NetSuite consultant should be proactive in solving problems. They should be able to identify potential issues before they become major problems, and they should be able to develop solutions that help your business run more efficiently.

To be proactive in problem solving, your NetSuite consultant should have a deep understanding of your business operations. 

They should be able to identify areas where automation or workflow optimization can improve operational efficiency. They should also be able to provide analytics and reporting tools that help you make data-driven decisions.

By building trust and reliability with your NetSuite consultant, you can ensure that your business is running at peak performance. 

With the right technology and support, you can streamline your supply chain, manufacturing, and reporting processes, and improve your overall operational efficiency.

Leveraging Insights for Business Growth

As a long-term partner with NetSuite consultant, you have access to valuable insights that can help drive business growth

This section will explore two key ways you can leverage these insights: data-driven decision making and maximizing ROI.

Data-Driven Decision Making

Partnering with a NetSuite consultant offers a significant advantage: data-driven decision-making. 

Through continuous support and education, gain deeper insights into your business operations, uncovering areas for enhancement.

NetSuite ERP consultants specialize in crafting custom reports and dashboards, offering real-time visibility into your business data. Analyzing this data empowers informed decisions, spanning inventory management to customer acquisition.

Moreover, your NetSuite partner aids in user training and education, ensuring your team effectively utilizes NetSuite. 

By maximizing your investment's value, you equip your workforce to make superior decisions, driving business success.

Maximizing ROI

As a scalable and adaptable solution, NetSuite can help your business grow and evolve over time. However, to truly maximize your ROI, you need the expertise of a NetSuite solution provider.

A NetSuite ERP consultant can help you identify areas where you can scale and automate your business processes. By streamlining your operations, you can reduce costs, increase efficiency, and improve customer satisfaction.

In addition, a NetSuite partner can help you stay up-to-date with the latest features and functionality. 

As NetSuite continues to evolve, it's important to have a consultant who can help you take advantage of new capabilities and stay ahead of the competition.

Overall, by leveraging insights from your NetSuite consultant, you can make data-driven decisions and maximize your ROI. With ongoing support and education, you can scale your business and adapt to changing market conditions.

Examples of Successful Long-term Partnerships

When it comes to a long-term partnership with a NetSuite consultant, there are many success stories that can be shared. Here are two examples of actual companies that have succeeded:

Case Study 1: Pave America

Pave America is a paving installation, repair, and maintenance company that has been in business since 1998. 

The company previously used Sage 300 CRE, an ERP system designed for the construction industry, but found it to be limiting. 

In 2016, they partnered with a NetSuite consultant to implement NetSuite ERP, which provided them with a more comprehensive solution. 

The implementation process took a few months, but the consultant provided Pave America with the necessary support to ensure a smooth transition. 

Since then, Pave America has seen significant improvements in their business processes, including faster turnaround times, increased efficiency, and better visibility into their financials.

Case Study 2: Sterling Capital Brokers

Sterling Capital Brokers is a consulting firm that provides customized plan management technology for small and medium-sized businesses. 

They partnered with a NetSuite consultant in 2014 to implement NetSuite ERP, which helped them automate 1,500 customer payments per month. 

The consultant also helped them create custom workflows and dashboards to streamline their business processes. 

Since then, Sterling Capital Brokers has seen a 50% increase in revenue and has been able to expand their business offerings.

These case studies demonstrate the success that can be achieved through a long-term partnership with a NetSuite consultant. 

By working closely with a consultant, businesses can implement the right ERP solution for their needs and receive ongoing support to ensure the solution continues to meet their evolving needs.


Forging a long-term partnership with a NetSuite consultant offers invaluable support and expertise for your business journey. From optimizing your implementation to staying current with trends, the benefits are endless. 

As your business evolves, the guidance of a dedicated consultant ensures seamless adaptation and continued alignment with your goals. Invest in this partnership for sustained success. 

For further insights into the NetSuite landscape, download our comprehensive Salary Guide for valuable industry trends and in-demand skills.

Download the Salary Guide to compare average salaries of top NetSuite ERP professionals.

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