How to Maximize Your Investment in NetSuite Support in the USA

November 8, 2023
Image of a businessman analyzing financial data with a calculator and pen, emphasizing maximizing your investment.

how to maximize your investment in netsuite support usa

How can you maximize your investment in NetSuite support for your business in the USA?

  1. Learn NetSuite’s knowledge base
  2. Stay up-to-date with NetSuite releases
  3. Invest in NetSuite training for your organization
  4. Choose the right NetSuite support plan
  5. Team up with a trusted and expert NetSuite professional
  6. Communicate and collaborate regularly


Atticus Solutions discusses the strategies to maximize your NetSuite investment, such as establishing a steadfast partnership with NetSuite professionals, opting for an ideal support plan, investing in training to align your system, and communicating and collaborating with your NetSuite support partner. As a result, you can boost your business towards a successful trajectory fueled by NetSuite professionals.


Many companies rely on NetSuite, a powerful Enterprise Resource Planning (ERP) solution, to streamline business operations. However, having NetSuite in place isn't enough. Maximizing your investment in NetSuite support services is necessary to maximize this powerful software's potential.

Certified NetSuite experts can help maximize the use of NetSuite for your business. They know its intricacies and can provide invaluable assistance in making it work optimally for your business and its various processes. 

From ensuring smooth implementation to ongoing maintenance and system improvements, they play a crucial role in ensuring that your organization gets the most out of its NetSuite investment.

Let’s explore valuable insights and practical tips on maximizing your investment in Netsuite Support in the USA. In this article, we will share how you can get the necessary NetSuite support to facilitate your business expansion and assist you in your operational challenges. 

Learn NetSuite’s Knowledge Base

NetSuite's extensive knowledge base houses a rich collection of guides catering to effective platform utilization. This includes financial management, inventory, supply chain, customer relationship management, e-commerce, and more. 

Use NetSuite’s Knowledge Base when seeking:

  • answers to frequently asked questions
  • a structured environment to access quick solutions
  • detailed instructions and instructional guides
  • information that enables you to solve issues quickly

Going into something mindlessly is never advisable, especially regarding your business. You must also acquaint yourself with the powerful tool you’re using. By familiarizing yourself with its contents, you can address fundamental issues without contacting support. Better yet, having some NetSuite knowledge can help you better collaborate with your NetSuite support. 

Stay Up-to-Date with NetSuite Releases

NetSuite continually enhances its software by regularly releasing updates, patches, and new features. A recent improvement focuses on data visualization options, allowing users to select from various chart types and styles for more effective data presentation. This capability empowers users to monitor vital business metrics in real-time seamlessly.

With a dependable NetSuite support partner to keep you informed of these updates and releases, you won’t have to worry about disrupting your workflow. 

Download the Salary Guide to compare average salaries of top NetSuite ERP professionals.

Invest in NetSuite Training for Your Organization

The effective utilization of NetSuite requires proper training for your team. This helps them comprehend the functionality of NetSuite and how to navigate its various features. A well-trained team can harness NetSuite's complete potential, enhancing work efficiency and speed.

That’s why hiring a specialized professional for NetSuite training is advisable, rather than relying solely on your own staff. While self-learning the whole platform can benefit you, it can also take a huge amount of time. You must also consider that learning the tool differs from knowing it from experience.

Choose the Right NetSuite Support Plan

NetSuite provides multiple options for support plans, such as Standard Support, Premium Support, and Advanced Customer Support, each offering different levels of services and response times.

  • Standard Support – This is the foundational assistance package accompanying your NetSuite subscription. It grants you access to the comprehensive NetSuite Community, an extensive knowledge base, and the ability to create online support cases.
  • Premium Support – This offers expedited assistance with quicker response times. This level typically provides privileged access to NetSuite's support team through phone and email.
  • Advanced Customer Support – This plan delivers a personalized and proactive approach tailored to your unique business requirements. It also introduces a designated customer success manager to provide strategic counsel, customized training, and ongoing support. 

The downside of depending on NetSuite’s customer representatives varies depending on your support plan, the nature of the inquiry, and the current volume of requests. 

Generally, those with standard support may typically wait 24 to 48 business hours for a response. Businesses with premium support can expect a faster response time. 

NetSuite also offers expedited response times if an issue is considered critical for business operations. However, take note that your time zone and the hours of operation of the NetSuite support team in your region may also influence how fast they get back to you.

Team up with a Trusted and Expert NetSuite Professional

Partnering with a NetSuite professional is advisable when integrating NetSuite into your business operations. This enables you to use the platform's capabilities, ensuring seamless optimization. The question is: how do you know who should you partner with?

There are different NetSuite-certified consultants you can have on your team. But, if you want to really maximize your investment, your chosen partner should have NetSuite certifications like the following:

  • NetSuite SuiteFoundation Certification 
  • NetSuite Application Developer Certification
  • NetSuite Web Services Certification
  • NetSuite Financial User certification
  • NetSuite ERP Consultant certification
  • NetSuite SuiteCloud Developer Certification
  • NetSuite Administrator certification
  • NetSuite SuiteAnalytics User certification

You should also consider engaging NetSuite consultants or partners specializing in your industry or business needs. They can provide expert guidance, optimize your system, and offer tailored solutions. 

Having NetSuite-certified support also eliminates the need to rely on your internal employees for NetSuite-related activities. This allows your team to concentrate on their core activities, enhancing productivity and proficiency within your organization.

Communicate and Collaborate Regularly

Schedule periodic check-ins with your NetSuite support. Use these meetings to discuss ongoing challenges, review system performance, and explore opportunities for optimization. 

If you encounter a critical issue that isn't resolved satisfactorily, don't hesitate to escalate the matter within NetSuite's support hierarchy. This ensures that your concerns receive the appropriate attention and resources.

Developing a transparent and cooperative partnership with your NetSuite support partner is essential. By collaborating, you immediately recognize a solution for any issue or concern. 

Key Takeaway 

Need help maximizing your investment in NetSuite support in the USA? It lies in forming partnerships with seasoned NetSuite consultants. Navigate NetSuite's complexities, optimize your operations, and achieve seamless business operations and growth with trusted experts. 

At Atticus Solutions, we offer a skilled pool of NetSuite-certified professionals from the Philippines. Our experts provide comprehensive and dedicated support and expertise in remote settings and are well-versed in the platform’s intricacies and functionalities. 

Schedule a meeting today to discuss how we can help you and your business!

Download the Salary Guide to compare average salaries of top NetSuite ERP professionals.

Compare NetSuite ERP talent salaries

Attracting top NetSuite talent with clear job descriptions is the first step. Understanding salaries is your next key move! Download this free salary guide to view talent costs, offshore hiring tips, and more

2024 Atticus Solutions. All Rights Reserved