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Retaining Key Technical Leadership While Maintaining Project Continuity
Key Results
Key Results
avoiding knowledge loss, costly rehiring, and project disruption.
through workload rebalancing, improving cost predictability and client confidence.
maintaining full project continuity across all active commitments.
instead of emergency backfilling and unplanned onboarding.
avoiding knowledge loss, costly rehiring, and project disruption.
through workload rebalancing, improving cost predictability and client confidence.
maintaining full project continuity across all active commitments.
instead of emergency backfilling and unplanned onboarding.
Client Overview
Client Since: May 16, 2022
Industry: Financial Software - IT Expense Management
(TEM) and IT Finance Management
Remote Talents Hired: 10
Roles Supported:
✅ Senior (Architect) Java /Back End Developer
✅ Senior Project Manager
✅ AWS Cloud Engineer
✅ Systems Administrator
✅ Lead DevOps Engineer
✅ Mid SysOps Engineer
✅ DevOps Engineer
✅ Data Analyst
✅ Mid Software Engineer - Full Stack
The client is a subscription-based, ServiceNow-native software provider that helps enterprises gain visibility and control over mobile, telecom, and cloud spend through automated workflows and integrated services.
The Challenge
A senior technical leader submitted their resignation, putting years of platform expertise and institutional knowledge at risk.
The departure would trigger difficult knowledge transfers, inflated delivery estimates, potential client dissatisfaction, and force management to spend time on emergency hiring instead of strategic growth.
A senior technical leader submitted their resignation, putting years of platform expertise and institutional knowledge at risk.
The departure would trigger difficult knowledge transfers, inflated delivery estimates, potential client dissatisfaction, and force management to spend time on emergency hiring instead of strategic growth.
The Solution
Atticus partnered with the client to restructure workload, initiate management changes focused on employee well-being, and retain the critical leader while eliminating timeline buffers, maintaining zero delivery disruption, and protecting institutional knowledge.
What the partnership looked like:
Identified burnout risk and workload imbalance, then addressed root causes instead of accepting the resignation.
Reduced project ownership to improve focus, eliminate chronic 2-3 day timeline buffers, and restore delivery accuracy.
Worked directly with client leadership to address management practices driving turnover and retention risk.
Both teams focused on protecting delivery, sustaining performance, and ensuring long-term project success.
The Atticus Experience: Proactive. Accountable. Responsive.
Turnover threatening your delivery?
This client retained critical talent and eliminated disruption. You can too.
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