Navigating the complexities of NetSuite with inexperienced consultants can be challenging. Many businesses face delays and increased costs due to consultants who lack the necessary experience. At Atticus Solutions, we specialize in overcoming these challenges. 

This article explores common issues with inexperienced consultants and how Atticus Solutions can provide effective support.

The Rise of the Inexperienced Consultant

The rise of inexperienced consultants can be attributed to several factors. As businesses increasingly adopt NetSuite, there is a growing demand for consultants to fill these roles. Newer consultants often enter the field due to the opportunities in a rapidly expanding market. 

However, the fast pace of growth sometimes leads to a mismatch between their experience level and the system’s complex demands. This influx of less experienced professionals can impact the quality of support and services provided.

What Are the Signs of an Inexperienced Consultant?

Spotting an inexperienced consultant can be challenging. However, certain signs can reveal their lack of experience and help you avoid potential setbacks.

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Signs of Inexperience:

• Limited NetSuite Experience: Consultants unfamiliar with NetSuite’s features may struggle with basic functions, causing project delays.
• Poor Problem-Solving Skills: Inexperienced consultants might address only surface-level issues, leading to recurring problems and increased downtime.
• Miscommunication: Excessive jargon and unclear explanations can create confusion and hinder effective implementation.
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Consequences of Relying on Newbie Consultants

Relying on inexperienced consultants can have serious effects on your business performance and customer satisfaction. While it might seem like a cost-effective choice initially, the drawbacks often outweigh the benefits.

Impact on Business Performance:

• Delayed Resolutions: Inexperienced consultants may prolong problem-solving, leading to extended system outages. For instance, 40% of businesses report longer resolution times with less experienced consultants.
• Unexpected Expenses: Additional training and ongoing issues can lead to higher costs, sometimes up to 30% more than initially anticipated.
• Strain on Internal Resources: Your team may spend extra hours assisting consultants, affecting productivity and morale. Internal teams often spend 20% more time managing inexperienced consultants.

How to Mitigate the Impact of Inexperienced Consultants

Proactive management is essential to minimize the challenges of working with inexperienced consultants. Atticus NetSuite Services offers solutions designed to address these issues effectively and ensure smooth operations.

1. Choose the Right Support Package

Inexperienced consultants can lead to delays and unexpected costs. Atticus NetSuite Services provides a range of packages to address these concerns.

• NetSuite Application Support keeps your platform running smoothly and efficiently, reducing downtime caused by less experienced consultants.
• Bug Fixes address issues promptly, helping to avoid prolonged disruptions.
• Customizations adjust NetSuite to fit your unique business needs, mitigating the gaps left by inexperienced consultants.
• Administration Support handles daily operations and maintenance, preventing the need for your internal team to step in and manage these tasks.
• Specialized Expertise in Reporting and Strategic Business Process Consulting offers deep insights and guidance, addressing the lack of expertise from novice consultants.

With flexible pricing options ranging from $12,000 for 120 hours to $21,600 for 240 hours annually, Atticus NetSuite Services can adapt to your budget and needs.

2. Set Clear Expectations and Communication Protocols

To avoid the pitfalls of inexperienced consultants, establish clear expectations and communication protocols from the beginning. Define Service Level Agreements (SLAs) that outline response and resolution times. 

Atticus NetSuite Services ensures that communication and support are handled efficiently, aligning with your business’s needs and minimizing potential disruptions.

3. Leverage Proactive Consulting

Proactive consulting is a standout feature of Atticus NetSuite Services. 

Regularly reviewing your system's performance and anticipating potential issues help maintain smooth operations. This proactive approach minimizes downtime and ensures your business stays ahead of challenges, even if you work with less experienced consultants.

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Download the Salary Guide to compare average salaries of top NetSuite ERP professionals.

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Building a Contingency Plan

A solid contingency plan is essential for maintaining business continuity, particularly when facing challenges or working with less experienced consultants. At Atticus, we help our clients prepare for and adapt to these situations effectively.

Monitor Consultant Performance

Regular performance reviews are crucial. Atticus provides tools to track consultant performance and assess their effectiveness. By setting measurable goals and monitoring progress, you can quickly identify when a consultant needs additional support or training, ensuring that issues are addressed promptly.
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Utilize Unused Hours Wisely

If your support package includes a provision for unused hours, such as those in ACS: Architect, make sure you utilize them effectively. Proactive consulting sessions or strategic planning meetings can be a great way to use these hours to your advantage. 

The ability to carry over 20% of unused hours for 15 days ensures you get the most out of your investment.
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Consider Alternative Support Channels

If you encounter significant issues with an inexperienced consultant, Atticus offers alternative support options. You can engage a more experienced consultant for critical tasks or use additional resources provided by Atticus. This approach helps bridge any gaps and maintains effective support for your business.
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Long-Term Strategies for Effective NetSuite Support

If you are looking for ways to ensure your NetSuite support team is effective in the long term, consider the following strategies:

• Invest in Team Training: Enhance your internal team’s NetSuite skills with specialized training from Atticus Solutions, reducing reliance on external consultants.
• Review Contract Terms: Opt for flexible contract terms with carry-over hours to adapt to changing needs. Atticus offers flexibility to suit your requirements.

Turning Challenges into Opportunities

Dealing with inexperienced consultants doesn’t have to hinder your business. With the right strategies, such as choosing effective support packages, setting clear expectations, and developing a solid contingency plan, you can transform these challenges into growth opportunities.

Atticus Solutions is here to help. Our expert NetSuite Support Services are designed to address these specific issues and ensure your operations run smoothly. From providing comprehensive support packages to offering proactive consulting, we have the tools to turn your challenges into successes.

Contact Atticus Solutions today to discover how our tailored services can enhance your NetSuite experience and drive your business forward. Let’s turn your challenges into opportunities together.